Archway Storage Terms and Conditions

These service terms and conditions set out the basis on which Archway Storage provides storage-related services to customers in the United Kingdom. By making a booking, placing goods into storage, or using any associated service, you agree to be bound by these terms. Please read them carefully before confirming a reservation. If you do not agree with any part of these conditions, you should not proceed with the booking or use of the service.

Throughout this document, references to we, us, and our mean Archway Storage. References to you and your mean the customer, hirer, or account holder using the storage service. These terms apply to domestic and business customers unless a separate written agreement says otherwise. Where a specific service includes different conditions, those service-specific terms will apply in addition to these general terms.

Booking with Archway Storage begins when you submit a request, reserve a unit, or otherwise confirm your intention to use the storage facility. We may ask for information to verify your identity, confirm ownership or authority over goods, and assess suitability for the service requested. A booking is only accepted when we have confirmed availability and issued written or electronic acceptance. Until that point, any reservation is provisional and may be withdrawn if the requested unit is no longer available or if the information supplied is incomplete or inaccurate.

Booking Process

When making a booking, you must provide accurate, current, and complete details, including your name, address, contact information, and any information reasonably required to open and manage the account. If you are booking on behalf of a business, you confirm that you have authority to do so. We may reject a booking, suspend access, or ask for additional information if we consider it necessary for operational, legal, or security reasons.

Before storage begins, you will usually be asked to review the unit type, access conditions, minimum term, and any other applicable service features. You are responsible for ensuring that the storage unit is suitable for the goods you intend to store. We do not advise on the suitability of goods for storage and do not inspect every item placed into a unit. Any description of a service, unit size, or capacity is given in good faith but is approximate and not a guarantee of exact internal dimensions or usable volume.

Once a booking is confirmed, you may receive a move-in date, payment instructions, and details of any documents that must be completed before access is granted. Failure to complete these steps may delay the start of the service. We may also require evidence of identity, proof of address, or business registration details before allowing access. If a booking is made online, by telephone, or in person, the same general terms apply unless expressly varied in writing.

Payments for Archway Storage services must be made in accordance with the payment terms shown at the time of booking or on the invoice issued to you. Fees may include storage rent, administrative charges, deposits, lock or access charges, late payment fees, and any other costs that are clearly notified to you. Unless we agree otherwise in writing, payment is due in advance and must be received by the stated due date. A payment is only treated as made when cleared funds have been received.

We may change our charges from time to time, including where there is a change in costs, taxes, or service arrangements. Where a price change affects an ongoing storage agreement, we will give reasonable notice before the new rate applies, except where a change is required immediately by law or by a third-party cost beyond our control. If your account remains unpaid after the due date, we may refuse access to the unit, apply interest or late fees where permitted by law, and take further steps to recover sums owed.

You are responsible for ensuring that recurring payments, direct debits, or card details remain valid. If a payment fails, you must make immediate arrangements to settle the outstanding balance. We may apply any deposit or credit balance held on your account against unpaid charges. Any refund due, if applicable, will be processed after deductions for sums properly owed to us, subject to these terms and to any mandatory legal requirements.

You may cancel a booking before the storage start date in accordance with any cancellation period stated at the time of reservation. If no specific cancellation period is stated, you must notify us as soon as possible. Where a booking has already started, the agreement will normally continue until the agreed notice period has been given and all outstanding charges have been paid. Cancellation rights, if any, may be affected by the type of service ordered and the point at which access begins.

We may cancel, suspend, or terminate the agreement immediately if you breach these terms, provide false information, fail to pay, use the unit unlawfully, or create a risk to property, staff, customers, or the facility. We may also terminate the service if required to do so by law or by a competent authority. If termination is for cause, you remain liable for all sums due up to the date of termination and for any reasonable costs or losses arising from your breach.

When moving out, you must remove all goods, debris, locks, and personal effects from the unit by the end of the agreement. The unit must be left clean and empty. If any items remain after termination or expiry, we may treat them as abandoned to the extent permitted by law, arrange removal or disposal, and charge you the associated costs. If you leave goods behind, you remain responsible for any storage, disposal, transport, or compliance expenses incurred by us.

Use of the Storage Unit

You must use the storage unit lawfully and only for storing goods, unless a separate written arrangement allows otherwise. The unit must not be used for business operations, living accommodation, hazardous activity, or any purpose that could damage the facility or interfere with other users. You must not sublet, assign, or transfer your rights without our written consent. Any access arrangements, opening hours, or security procedures must be followed strictly.

You are responsible for securing the contents of your unit, including using an appropriate lock where required. We may provide or specify access procedures, but this does not transfer responsibility for the safety of your goods to us. You should inspect your goods periodically and notify us promptly of any concern affecting access, damage, or security. We may refuse access where we reasonably believe that doing so is necessary to protect the site, comply with law, or prevent loss or injury.

You must not store anything that is prohibited by law, dangerous, illegal, stolen, contaminated, perishable, live, or capable of causing injury, nuisance, or damage. This includes, without limitation, explosives, firearms, toxic substances, gas cylinders, biological agents, and items requiring special permits unless we have expressly agreed in writing and all legal requirements are satisfied. We may inspect, isolate, or remove goods if we reasonably believe they breach these terms or pose a risk.

All goods are stored at your own risk, subject to the limits set out in this section and any rights you may have under mandatory law. We are not responsible for loss or damage caused by events beyond our reasonable control, including fire, flood, theft, vandalism, power failure, adverse weather, or third-party acts, unless the loss results from our proven negligence or breach of duty. You should maintain suitable insurance for the full replacement value of the goods stored.

We do not accept responsibility for indirect or consequential loss, including loss of profit, loss of business, missed opportunities, or loss arising from delays in access, unless such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Any liability we may have will be assessed in line with applicable law and any mandatory consumer rights.

Where we are found liable for damage to goods in our control, our liability will ordinarily be limited to the reasonable repair or replacement value of the affected items, subject to any cap stated in a separate written agreement and subject always to legal restrictions. You must notify us of any claim as soon as reasonably practicable and provide evidence of the alleged loss, damage, ownership, and value. Failure to mitigate loss may reduce any compensation payable.

Waste, Prohibited Goods, and Environmental Compliance

You must comply with all applicable UK waste, environmental, and safety laws when using Archway Storage. You may not leave rubbish, packaging, or unwanted items in or around the unit unless this is expressly allowed as part of the service. Any waste generated by your use of the unit remains your responsibility unless we agree in writing to remove it for a separate charge. Fly-tipping, improper disposal, and abandonment of waste are strictly prohibited.

If goods, packaging, or materials require disposal, you must arrange lawful removal through an authorised provider and ensure the waste is handled in accordance with relevant regulations. You are responsible for any contamination, leakage, infestation, odour, or environmental harm caused by your goods, and you must reimburse us for reasonable costs of cleaning, remediation, specialist disposal, or regulatory compliance arising from your breach. We may report suspected illegal disposal or unlawful storage to the relevant authorities where appropriate.

Any goods that are prohibited, hazardous, or likely to breach safety or environmental requirements may be removed, isolated, or disposed of by us where reasonably necessary to protect people, property, or the wider site. Where practicable, we will attempt to notify you before taking such action. However, we may act without notice if urgent intervention is needed. You remain liable for all costs incurred in connection with handling, storage, disposal, or regulatory response relating to such goods.

We may vary these terms from time to time to reflect changes in law, industry practice, operations, or the nature of our services. The version in force at the time of your booking will generally apply to that booking, unless a later change is required by law or is expressly accepted by you. If a change is material, we will take reasonable steps to inform you before it takes effect. Continued use of the service after notice of change may be treated as acceptance where permitted.

We may temporarily suspend access for maintenance, repairs, emergencies, security incidents, or circumstances outside our control. We will try to keep any disruption to a minimum, but we do not guarantee uninterrupted access at all times. If a suspension is necessary for safety or legal reasons, no refund will be due unless required by law or expressly stated otherwise. Any failure by us to enforce a provision immediately does not mean we waive our right to enforce it later.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No person other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless stated otherwise in writing. These terms, together with any booking confirmation and any written variations, form the entire agreement between you and us concerning the storage service.

These Archway Storage terms and conditions are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may still have access to mandatory consumer protections or legal rights that apply in your home jurisdiction, and nothing in these terms is intended to remove those rights where they cannot legally be excluded. Any dispute arising from or connected with these terms will be subject to the jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise.

By booking or using the storage service, you confirm that you have read, understood, and agreed to be bound by these conditions. You also confirm that any goods stored belong to you, or that you are authorised to store them, and that they comply with all applicable laws and site rules. These terms are intended to provide a fair and practical framework for the use of the service while protecting both your interests and our ability to operate safely and lawfully.