Storage Archway Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Archway provides removals, storage and related services within the United Kingdom. By making a booking, using our services, or placing goods into our care, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Agreement means the contract between you and Storage Archway incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.
Services means any removals, transport, packing, loading, unloading, storage, or related services supplied by Storage Archway.
Goods means the items, personal belongings, furniture, equipment or other property that you ask us to move, handle or store.
Premises means the property or location from which Goods are collected, delivered, or at which Services are provided.
We, us, our means Storage Archway.
You, your means the person or entity booking or receiving the Services, including anyone acting on their behalf.
2. Scope of Services
Storage Archway provides domestic and commercial removals, storage and associated services. Our Services may include packing and unpacking, loading and unloading, transportation of Goods, provision of storage facilities, and related services agreed in advance.
The exact scope of the Services will be set out in our quotation or booking confirmation. Any work or service not expressly included will be deemed excluded and may incur additional charges if requested.
3. Booking Process
3.1 Enquiries and quotations
All enquiries for Services should provide accurate and complete information, including addresses, access details, the approximate volume or list of Goods, any special handling requirements, dates, and times. Based on the information you provide, we may issue a quotation describing the proposed Services and estimated charges.
3.2 Acceptance of quotation
Quotations are valid only for the period stated in the quotation or, if none is stated, for 30 days from the date of issue. No booking is confirmed until you have formally accepted our quotation and we have issued a booking confirmation. Acceptance may be made in writing or in another form agreed by us, provided it clearly states your intention to proceed.
3.3 Changes to booking details
You must promptly inform us of any change to the information supplied in relation to your booking, including but not limited to date or time changes, access restrictions, parking arrangements, or material changes to the Goods volume or nature. Where such changes increase the time, staff, equipment or distance required, we may adjust the quotation and charges accordingly. If we are unable to accommodate the requested changes, this may be treated as a cancellation by you.
4. Access, Parking and Your Responsibilities
4.1 Access to premises
You are responsible for ensuring that we have safe and reasonable access to the Premises at the agreed dates and times, including availability of lifts, clear stairways, and sufficient space for loading and unloading. You must be present or represented by an authorised person who can give instructions and sign relevant documentation.
4.2 Parking arrangements
You are responsible for arranging and, where necessary, paying for suitable parking or permissions for our vehicles at both collection and delivery locations. Any fines, penalties or additional costs arising from inadequate parking arrangements or restrictions may be charged to you.
4.3 Preparation of goods and premises
You must ensure that all Goods are properly packed, labelled and ready for collection unless we have agreed to provide packing services. You must take reasonable steps to protect floors, walls and fixtures where necessary. We are not responsible for normal wear and tear or minor marks that may occur despite reasonable care.
5. Payments and Charges
5.1 Pricing
Our charges are usually based on factors such as the volume of Goods, distance travelled, number of staff required, access conditions, duration of storage and any additional services requested. All prices will be set out in our quotation or booking confirmation, subject to adjustment in accordance with these Terms and Conditions.
5.2 Deposits and advance payments
We may require a deposit or full prepayment to secure your booking. The amount and due date will be stated in the quotation or booking confirmation. If a deposit or prepayment is not received by the specified date, we may cancel the provisional booking without liability.
5.3 Payment terms
Unless otherwise agreed in writing, all charges are payable in full prior to or on the day the Services are provided, and prior to Goods being placed into, or removed from, storage. Payment must be made using a method accepted by us. If you fail to pay any sum when due, we may suspend Services, exercise a lien over Goods, and charge interest on overdue amounts at a reasonable commercial rate.
5.4 Additional charges
We reserve the right to levy additional charges in circumstances including, but not limited to, delays caused by you or your representatives, waiting time due to lack of access, re-delivery due to your absence, incomplete or inaccurate information, or requirements beyond the original scope of Services. Any additional charges will be calculated on a fair and reasonable basis.
6. Cancellations and Amendments
6.1 Cancellation by you
If you need to cancel your booking, you must notify us as soon as reasonably practicable. Where cancellation occurs within a specified period before the agreed date, we may apply cancellation charges as follows, unless otherwise stated in your quotation or confirmation:
a. Cancellation more than 7 days before the service date: no cancellation fee, and any deposit may be refunded or credited at our discretion.
b. Cancellation 3 to 7 days before the service date: a reasonable percentage of the total charges may be retained or charged to cover allocated resources and lost opportunity.
c. Cancellation within 48 hours of the service date or on the day of service: up to the full quoted amount may be payable.
6.2 Amendment of dates or times
Requests to reschedule dates or times will be subject to availability. If we can accommodate the change, any reasonable additional cost may be charged. If we cannot accommodate the change, this may be treated as a cancellation by you and the above cancellation policy may apply.
6.3 Cancellation by us
We may cancel or suspend the Services if you fail to provide required information, access, consents or payments, or if we reasonably believe that proceeding would pose a risk to health, safety, property or legal compliance. In such cases, we are not liable for any resulting loss, and you may still be responsible for reasonable costs incurred up to the point of cancellation.
7. Storage Terms
7.1 Storage period and charges
Where you place Goods into storage with us, charges will accrue from the agreed start date until the date on which the Goods are removed from storage and all outstanding balances are settled. Storage may be charged weekly, monthly or for another agreed period. We may revise storage charges by giving you reasonable prior notice.
7.2 Inventory and condition
We may prepare an inventory or receipt for Goods placed into storage. You should check any such document and notify us promptly of any discrepancy. Failure to do so may affect subsequent claims of loss or damage.
7.3 Access to stored goods
Access to stored Goods may be by appointment only and may be subject to access fees. We may require proof of identity and written authorisation before allowing any person other than you to access or remove Goods.
7.4 Lien and sale of goods
If any charges remain unpaid for a prolonged period, we may exercise a lien over the Goods and, after giving you reasonable notice, may sell or otherwise dispose of some or all of the Goods to recover outstanding sums and associated costs. Any surplus proceeds will be held for you after deduction of our reasonable expenses.
8. Excluded and Dangerous Goods
You must not submit for removal or storage any Goods that are hazardous, illegal, explosive, flammable, perishable, environmentally harmful, or otherwise unsafe, including but not limited to gas cylinders, fuel, fireworks, chemicals, weapons, or items whose possession or transport is unlawful.
We reserve the right to refuse, remove or dispose of any such Goods without notice and without liability, and to report any unlawful items to the relevant authorities. You will be responsible for any loss, damage or cost arising from your inclusion of prohibited items.
9. Waste Regulations and Disposal
9.1 Compliance with waste regulations
Storage Archway operates in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier unless expressly agreed in writing, and we cannot remove or dispose of waste materials except as permitted by law and our licences.
9.2 Prohibited waste
You must not present for removal or storage any household or commercial waste, rubble, builder's waste, garden refuse, contaminated materials, or other items intended solely for disposal unless we have specifically agreed a waste removal service and applicable charges. We may refuse to handle such items or may apply additional fees to cover lawful handling and disposal.
9.3 Responsibility for unlawful disposal
You remain responsible for ensuring that any waste or unwanted items are disposed of lawfully. If you instruct us to remove items that constitute waste, and we agree to do so, you authorise us to determine the method and location of lawful disposal. You agree to indemnify us for any claims, penalties, or costs arising from your failure to accurately describe the nature of such items.
10. Liability and Limitations
10.1 Our duty of care
We will exercise reasonable skill and care in providing the Services and handling your Goods. However, our liability is subject to the exclusions and limitations set out in this Agreement.
10.2 Excluded causes of loss or damage
We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of nature, extreme weather, war, terrorism, civil unrest, industrial disputes, road closures, or delays caused by third parties. We are also not liable for normal wear and tear, pre-existing defects, volatile or unstable items, or deterioration of Goods due to their inherent nature.
10.3 Excluded items and indirect loss
We are not liable for loss of or damage to items of exceptional value, including but not limited to jewellery, cash, documents, data, artworks, antiques or collections, unless we have expressly agreed in writing to handle such items and you have declared their value. We are not liable for indirect or consequential losses such as loss of profit, loss of use, or emotional distress.
10.4 Limit of liability
Unless otherwise agreed in writing, our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount per consignment or per storage unit, reflecting the level of charges paid for the Services. Details of applicable limits may be provided on request or in your quotation. You are responsible for arranging additional insurance cover if the value of your Goods exceeds our standard limits.
10.5 Notification of loss or damage
You must inspect Goods as soon as reasonably practicable on delivery or retrieval from storage. Any apparent loss or damage should be notified to us in writing within a reasonable period, giving full details. Failure to notify within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have.
11. Insurance
We may maintain insurance appropriate to our business activities. This is not a substitute for your own insurance. You remain responsible for insuring your Goods for their full replacement value against loss or damage during removal and storage. Where we offer or arrange additional insurance cover for your benefit, this will be subject to separate terms and conditions provided by the insurer.
12. Data Protection and Privacy
We will collect and use your personal information for the purpose of providing Services, processing payments, managing bookings, and complying with legal obligations. We will handle your personal data in accordance with applicable data protection laws and our privacy practices. By using our Services, you consent to such use of your information.
13. Complaints and Dispute Resolution
If you have any concern or complaint regarding our Services, you should raise the issue with us as soon as possible, providing full details and any supporting information. We will investigate your complaint and aim to respond within a reasonable time. Both parties agree to act in good faith to resolve disputes informally where possible before considering formal proceedings.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights you may have as a consumer under applicable law.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between you and Storage Archway in relation to the Services. No other representations or terms shall apply unless expressly agreed in writing.
15.2 Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 No waiver
Failure by either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.
15.4 Assignment
You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the Services, provided that this does not materially reduce your rights under this Agreement.
By proceeding with a booking or using our Services, you confirm that you have read, understood and agree to these Terms and Conditions.
